Isebrook Hospital
Irthlingborough Road, Wellingborough, Northamptonshire, England, NN8 1LP
9,002
reviews
Reviews
Recommend
Dignity/Respect
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Staff
Reviews
Isebrook Hospital
2022-12-14
Person
2
5
0
Review of CMHT East Northants
14th December 2022
I’ve been trying to get help from you guys for over three years and still haven’t had any meaningful treatment. In which time my mental health has just spiralled out of control to the point where I’m on Lorazepam daily and have been for the past two years plus
Really feel let down completely by the mental health services, to the point now, where I have just so come to the realisation that I won’t be able to get any help,
Suggested improvements
I was never involved with any decisions that were made about me. Lies were peddled about me in the background, and when I was confronted about them they were the first heard about them. Your system had a lot of inaccuracies regarding me on it as well so people are making decisions on inaccuracies that didn’t even apply to me.
When I raised a concern about how long it would been taking for me to get any help, I was provided with an email, basically saying it was all my fault and that really destroyed me inside,
The amount of inaccuracies in that email that was just making it out to be all my fault. I don’t even have the energy anymore to try and correct all the things that are wrong.
I really hope you can actually help some other people in the future, and I know now that you don’t have the facilities to help me
Kind regards
2023-03-08 16:45:32
Response from Isebrook Hospital
We are really sorry this has been your experience. We are reviewing how people access community mental health services so your feedback is very welcome. However, if you still need support, please contact our confidential helpline (pals) on 0800 917 8504 or pals@nhft.nhs.uk.
Isebrook Hospital
2022-12-14
Person
3
5
0
Review of CMHT East Northants
14th December 2022
Wasn't asked regarding beliefs or culture
Or asked about my faith
Suggested improvements
It's not for me to tell you. You should enquire
2023-03-08 16:42:43
Response from Isebrook Hospital
Thank you for your feedback and sorry that this happened. You should have been asked so that we can better understand your needs.
2022-12-19 10:38:39
Response from Isebrook Hospital
Yes, it is essential that we ask about beliefs and culture and this forms part of the assessment process. I am sorry if this didn't happen. I have passed your comment to the service manager to remind staff. Best wishes, Hugh Jones, Patient Experience Manager
Isebrook Hospital
2022-12-14
Person
3
5
0
Review of CMHT East Northants
14th December 2022
not very consistent with contact and support. sometimes go weeks overdue from waiting for contact on a certain day and doesn't provide much support when there's a lack of consistency
Suggested improvements
better consistency with contact, better receptionist training would be good too with better understanding, better people skills to be representing the service
2023-03-08 16:42:18
Response from Isebrook Hospital
We are really sorry this has been your experience. We are reviewing how people access community mental health services so your feedback is very welcome. However, if you still need support, please contact our confidential helpline (pals) on 0800 917 8504 or pals@nhft.nhs.uk.
Isebrook Hospital
2022-12-14
Person
1
5
0
Review of CMHT East Northants
14th December 2022
I’m still on waiting list and haven’t had any contact from you
Suggested improvements
Established contact
2023-03-08 16:38:17
Response from Isebrook Hospital
We are really sorry this has been your experience. We are reviewing how people access community mental health services so your feedback is very welcome. However, if you still need support, please contact our confidential helpline (pals) on 0800 917 8504 or pals@nhft.nhs.uk.
Isebrook Hospital
2022-12-08
Person
5
5
0
Review of First Contact Physiotherapy-Isebrook
8th December 2022
Understanding and helpful
Isebrook Hospital
2022-12-04
Person
4
5
0
Review of Beechwood
written by a carer
4th December 2022
Patient says- his care couldn't be better. He says he loves it here and wishes he could stay.
Suggested improvements
He is very sad it is closing down. [name removed] (domestic) makes him smile- he wished she worked everyday.
2022-12-23 12:02:05
Response from Isebrook Hospital
I am so pleased you were happy with the care given. it is a great team on Beechwood. It has now yet been confirmed if Beechwood is closing, we will wait and see.
Isebrook Hospital
2022-12-04
Person
3
5
0
Review of Beechwood
written by a patient
4th December 2022
Suggested improvements
Honestly, I am very bad at answering this type of question, but I would say a little more communication over patients such as myself, identify (within transgender spection) patients such as.
2022-12-23 12:05:07
Response from Isebrook Hospital
I am glad you found the staff to be kind and generous. I agree there could be more learning around patients that identify as transgender. I will bring this up at our next ward meteting.
Isebrook Hospital
2022-12-04
Person
5
5
0
Review of Adult Community Beds - Hazelwood
4th December 2022
Quality and positive attitude of staff feels homely with staff having a sense of humour and forming a relationship with staff.
Isebrook Hospital
2022-12-04
Person
4
5
0
Review of Adult Community Beds - Hazelwood
4th December 2022
Generally very good. Therapy very good.
Suggested improvements
Couple of healthcare assistants are abrupt ith patients.
2022-12-14 11:20:18
Response from Isebrook Hospital
I am really sorry that some staff were abrupt. This is not acceptable, as we expect all staff to be kind. I have sent your comment to the ward matron to discuss with staff. Best wishes, Hugh Jones, Patient Experience Manager
Isebrook Hospital
2022-12-04
Person
2
5
0
Review of Adult Community Beds - Hazelwood
4th December 2022
Suggested improvements
Understanding my neurological illness to ensure I have the wheelchair training required which has been met.
2022-12-19 10:55:30
Response from Isebrook Hospital
I am really sorry this has happened. I have sent your review to the service manager for action. Best wishes, Hugh Jones, Patient Experience Manager
